Effective Date: January 1, 2024
Last Updated: January 1, 2024
Free Educational Service: EtisalatEAE.org provides free educational information and resources. Since we do not charge fees for accessing our content, traditional refund scenarios do not typically apply. This refund policy addresses specific situations where payments might be processed.
The majority of our services are provided at no cost, including:
Since these services are free, no refunds are applicable for general website usage.
While our current model focuses on free educational content, we may in the future offer premium services such as:
This refund policy would apply to any such paid services if implemented.
If we ever implement paid services, refunds may be considered under the following circumstances:
Refunds would NOT be provided for:
If paid services are implemented, the following time limits would apply:
To request a refund for any future paid services, you would need to:
Submit a refund request by emailing [email protected] with the following information:
We will review your request within 5-7 business days and may:
If approved, refunds will be processed within 10-14 business days to the original payment method.
In certain circumstances, we may offer partial refunds:
Refunds will be processed using the same payment method used for the original purchase:
Refunds will be processed in the original currency of payment. If currency conversion is involved, refund amounts may differ from the original charge due to exchange rate fluctuations and bank fees.
If we use third-party payment processors, refunds may be subject to their terms and conditions. We will work with payment processors to ensure timely refund processing, but cannot guarantee their processing times.
Before initiating a chargeback with your bank or credit card company, please contact us directly. We prefer to resolve issues amicably and may be able to provide faster resolution than the chargeback process.
If a chargeback is initiated, we reserve the right to suspend access to services pending dispute resolution.
As an alternative to monetary refunds, we may offer service credits for future use, particularly for:
Please note that educational content is subject to:
We strive to keep content current, but refunds are not provided solely based on information becoming outdated.
For any future B2B services, different refund terms may apply:
Refunds may be delayed or affected by circumstances beyond our control, including:
For refund-related inquiries:
Refund Department
etisalateae.org LLC
Al Barsha Business Center, Suite 234
Dubai, UAE 12345
United Arab Emirates
Email: [email protected]
General Email: [email protected]
Phone: +971 4 567-8901
Business Hours: Sunday - Thursday, 9:00 AM - 6:00 PM UAE
This refund policy may be updated to reflect:
Updated policies will be posted on this page with a new "Last Updated" date.
This refund policy is governed by the laws of the United Arab Emirates. Any disputes related to refunds will be subject to the jurisdiction of Dubai courts.
This refund policy does not limit your rights under UAE consumer protection laws. You may have additional rights that cannot be excluded or limited by our policy.
